ToughRecoveries (“ToughRecoveries”, “we”, “us”, or “our”) are committed to the protection of your privacy. We understand your concern about the security of your personal information and we are committed to keeping it safe.


This Privacy Policy describes the information that we may collect from you, the purpose for collecting it, how we use it, and whom we may share it, and under what circumstance we may share it. This Policy also describes the choices you can make about our collection, use, and disclosure of your information. ToughRecoveries will not collect, use, or disclose your personal information other than as described within this Policy. This Privacy Policy is in accordance with the Privacy Act 1988 (“Privacy Act”) and the 13 Australian Privacy Principles (“APPs”).


When you access this Website or use any feature of this Website, you accept the terms listed in this Privacy Policy and we reserve the right to use your information as described in this Privacy Policy. You must stop using this Website if you do not agree with your information being used in the way described in this Website.


Capitalized terms not defined in this document have the meanings described in the Website’s Terms Conditions.


Personal information as defined in the Privacy Act is an information or an opinion about an identified individual, or an individual who is reasonably identifiable whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.


We collect a number of personal information which includes and is not limited to the following:

  • Name, address, email, and any financial data in order to provide you with the best advice.

  • We need to know your basic personal data to provide you with an accurate recommendation for your personal circumstances. We will not collect any personal data from you we do not need to provide and oversee this service to you



Your personal information will only be used for the purpose for which it was collected or where we have a legal obligation to use it.

Your personal information may be disclosed to:

  • CRM software companies where we store the information;

  • potential and/or actual clients to whom we provide services to;

  • referees or reference seekers; or

  • any person with a lawful entitlement to obtain the information.


We will only transfer your personal information to parties from other countries if we believe it will be to your benefit. We will always endeavor to obtain your consent before sending this information and we will take reasonable measures to ensure that the information will not be used or disclosed by the party in any way that is not in compliance with the National Privacy Principles.


The accuracy of your personal information is important to us and is fundamental to providing you with services that are relevant to you. We will take adequate measures to ensure that any personal information that we collect is complete, accurate, and up to date.


We endeavor to protect the personal information we have about you from malicious interference, loss, misuse, unauthorized access, disclosure, or modification. We have a wide array of security measures in place to protect the personal information we have of you. Furthermore, we will take adequate measures to permanently delete or de-identify personal information that we no longer need to carry out our business activities.


This Privacy Policy is publicly available and on request, we will inform any individual of the sort of personal information we hold for that person, the purpose for collecting it, how we use it, and whom we may share it with, and under what circumstance we may share it.


You have the right to, at any point in time and for any reason, request in writing for a copy of the personal information of you that we have in our systems and databases from our Privacy Officer. Part of our security measures means that we may request proof of identity before we disclose your personal information to you. However, we may charge you for the costs involved in giving you access to your personal information.


We will respond to your request as soon as we can. In certain circumstances, we may refuse to grant you access to the personal information you requested. In such cases, we will give you written notice that details:


  • the reasons for the refusal; and

  • how you can make a complaint about the refusal.


When there is a lawful justification and it’s practical to do so, you may have the option of not identifying yourself or using a pseudonym when engaging in a transaction with us.


While using our website, there may be links to and from third-party websites such as our associates, advertisement agency, and social media websites. If you visit any of the third-party websites, please kindly note that this Privacy Policy does not cover these third-party websites and our linking to them does not imply endorsements of these third-party websites. We strongly advise that you go through their privacy policy and terms and conditions of use to remain informed on how they collect, use, and share information. We are also not responsible for the privacy content on the websites of third-party websites.


In the event that we believe that the personal information we hold about you is inaccurate, incomplete, out-of-date, or misleading, we will take reasonable measure to correct the information and, on your request and when it is practicable and reasonable for us to do so, we will inform the third parties that may have received the incorrect information from us about the correction.

You have the right to request correction of your personal information if you believe that the personal information that we hold about you is incorrect. You can make this request to our Privacy Officer whose contact information will be displayed below. In the event that we do not agree with the requested corrections, we reserve the right to refuse to alter your personal information. We will send you a written notice that explains the reason(s) behind our refusal and how you can make a complaint about our refusal. We will not charge you for making a request to correct your information.


Any requests related to your personal information we may hold or any comment, complaints, and/or clarifications should be sent in writing to our Privacy Officer at